Custom Order Status & Workflows
for WooCommerce

Description

WooCommerce has seven order statuses. Most stores need a few more, such as Preparing, Shipped, Awaiting stock or Ready for pickup, and want orders to move along without someone changing each one by hand. Custom Order Status & Workflows adds them, with one-click next steps, emails and automations.

Your own statuses

Statuses that match how you work

Add as many statuses as you need, such as Preparing, Shipped, Awaiting stock or Ready for pickup. Each one gets a color and an icon, so the orders list shows at a glance where every order is, and they sit after Processing in every status list, filter and bulk action.

• Start from ready-made examples
• A color and an icon for each status
• Rename and recolor WooCommerce’s own statuses too

Next steps

One click to the next step

Choose the statuses that usually come next, and each one becomes a button on the orders list and in the Workflow box on the order screen. Processing → Preparing → Shipped → Completed takes one click per step, with no dropdowns and no saving.

• Buttons on the orders list and the order screen
• Next steps for WooCommerce’s own statuses too
• Waiting automatic moves shown on the order

How orders behave

Paid, downloads and stock, per status

Choose whether orders in each status count as paid in your reports, allow downloads and can still be edited. A status can reduce stock, such as for goods set aside for an unpaid order, or put it back, such as for a Returned status.

• Count as paid in sales reports
• Allow downloads of downloadable products
• Reduce stock or put it back

Emails

An email for every status

Each status can email the customer, the store or both, with its own subject, heading and message. The emails use your WooCommerce email design and include the order details, and placeholders such as the order number and the customer’s first name fill themselves in.

• Customer and store emails per status
• Your WooCommerce email design
• Placeholders for order and customer details

Automations

Orders that move on by themselves

Complete shipped orders after 14 days, cancel bank transfer orders still on hold after a week, send pickup orders straight to Ready for pickup, or hold large orders for a check. An automation runs right away or after a wait, and can be limited to payment methods, shipping methods, categories and order totals.

• Right away, or after minutes, hours or days
• Nothing happens if the order has moved on
• Every move leaves an order note

For customers

Customers see where their order is

Add a short text for customers to each status, such as “We’re packing your order” or “Your order is on its way”. It shows on their order in My Account, so they can check the status themselves instead of emailing you.

• Shown on the order in My Account
• Used as the email message when it has none
• Statuses keep working if you rename them

Orders list

Every order’s stage at a glance

Each status has its own colour and icon, so the orders list shows where every order is without opening it. Show the icon with the name, or the icon alone with the name on hover, and filter the list by status.

• A colour and an icon per status
• Icon only, with the name on hover
• Next-step buttons in each row

WooCommerce’s statuses

WooCommerce’s own statuses, your way

Rename and recolour Pending payment, Processing, Completed and the other built-in statuses, give them an icon, and choose the statuses that usually come next, so Processing → Preparing takes one click.

• Rename and recolour them
• Next steps for Processing and the rest
• Order counts per status

Automation rules

Automations only for the orders you mean

Limit an automation to payment methods, shipping methods, product categories and a minimum order total, such as cancelling bank transfer orders still on hold after a week, or holding large orders for a check.

• Payment and shipping methods
• Product categories
• A minimum order total

Docs and support

Try it, set it up, ask us anything

Try Custom Order Status & Workflows in a live demo store before you buy. The docs start with a quick start and cover your statuses, WooCommerce’s own statuses and next-step buttons. Support tickets are answered by the developers who make the plugin, and updates are included.

• A live demo store to try it first
• Step-by-step docs with a quick start
• Most tickets answered within 12–24 hours

A WooCommerce order status manager for the way you work

WooCommerce comes with seven order statuses. Custom Order Status & Workflows lets you add your own WooCommerce custom order status, such as Preparing, Shipped or Awaiting stock, with a colour, an icon and its own email, and decide whether it counts as paid, allows downloads or changes stock.

As a WooCommerce order status manager it also moves orders along for you: next-step buttons on the orders list, and automations that complete shipped orders after two weeks or cancel unpaid bank transfers after a week. Customers see where their order is in My Account, and every change leaves an order note.

Common setups

• Shipping steps: Processing → Preparing → Shipped → Completed, one click per step.
• Local pickup: pickup orders go straight to Ready for pickup, with an email to the customer.
• Unpaid transfers: bank transfer orders still on hold after 7 days are cancelled.
• Large orders: orders over a set amount are held for a check.
• Backorders: an Awaiting stock status that tells the store when an order is waiting.

Questions before you buy

Requirements

WordPress 6.8 or newer, WooCommerce 10.0 or newer and PHP 7.4 or newer. Works with High-Performance Order Storage and orders stored as posts.

Documentation

Step-by-step setup, every setting explained, and examples: read the documentation. Questions before you buy? Ask us.