Support
How can we help?
Find answers in the documentation, or send us a message. We reply within one business day, Monday to Friday.
Documentation
Setup guides, every setting explained, and answers to common questions.
Technical support
Already a customer? Send us your question and we'll help you get the plugin working the way you need.
Questions before you buy
Not sure a plugin covers your setup? Describe your store and we'll tell you honestly.
What support covers
- Help installing and setting up our plugins
- Questions about settings and how features work
- Bugs and conflicts with themes or other plugins
- Advice on the best setup for your store
Support is included for 12 months with every license. Custom development and changes to your theme’s code aren’t covered, but we’re happy to point you in the right direction.
To get help faster
- Update first. Check that WordPress, WooCommerce and the plugin are on their latest versions.
- Tell us what you expected. Describe what you did, what you expected to happen, and what happened instead.
- Include your system status. Copy it from WooCommerce > Status > Get system report.
- Use the email you bought with. It lets us find your license straight away.
Frequently asked questions
How do licenses work?
Each plugin is a yearly license for one live store, plus its staging and development copies. It includes updates and support, and renews automatically each year. You can cancel renewal at any time; the plugin keeps working on your store, you just stop receiving updates and support.
What is your refund policy?
Every purchase comes with a 30-day money-back guarantee. If a plugin isn't right for your store, contact us within 30 days of the purchase or renewal and we'll refund it in full.
How do I download and update a plugin?
Right after checkout, the download link is on the order confirmation page, in your receipt email and under Downloads in your account. To update, download the latest version from your account and upload it under Plugins > Add New > Upload Plugin.
Who processes payments and taxes?
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payment, sales tax and VAT, and sends your invoice. You can pay by card, PayPal, Apple Pay or Google Pay.
Will the plugins work with my theme and other plugins?
They are built on WooCommerce's own APIs and work with any well-coded theme, classic or block. All of them support the Cart and Checkout blocks and High-Performance Order Storage. If you're unsure about a specific setup, send us a question before you buy.
Is support included?
Yes. Every license includes 12 months of support by email from the developers who build the plugins, including help with setup. We reply within one business day.
More questions? See the documentation or contact us.